Patient Policies

Cancellations

We know that things happen in life and cancelled appointments are unavoidable sometimes. However, we ask that you please call our office prior to your appointment to cancel. If you fail to provide 24-hour notice you will be subject to a $30 charge, for which you are responsible since insurance will not cover this fee.

Late Policy

At Vista Physician Group, we are committed to prompt service and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment time. In fact, we would appreciate it if you could please try to arrive 10 to 15 minutes early for your appointment to complete any paperwork associated with your visit.

Prescription Renewals

Please provide our office with at least 48 hours’ notice for all prescription refills. If you are asked to leave a message, always leave your full name, date of birth, name of the medicine(s) and dosage, as well as a contact number to return your call. Or, just log in to the Patient Portal to request a prescription renewal – that’s open 24/7!